Terms and Conditions for Man With Van Homerton
These Terms and Conditions set out the basis on which Man With Van Homerton provides domestic and commercial transport, lifting, loading, unloading, and related moving services. By making a booking, the customer agrees to these terms, which apply to all standard van move services unless otherwise agreed in writing. For clarity, references to we, us, and our mean the service provider, and references to you and your mean the customer, consignee, or any person acting on their behalf.
These terms are intended to create a fair and practical framework for the provision of a man and van service in Homerton and surrounding areas. They cover the booking process, payment obligations, cancellations, liability limits, waste handling obligations, and the law that governs the agreement. If any part of these terms is found to be unenforceable, the remainder will continue to apply to the fullest extent permitted by law.
By using our services, you confirm that you are legally capable of entering into a contract and that all information supplied during the booking process is accurate and complete. You also confirm that the goods to be moved, the access conditions, and the service requirements have been described truthfully and in enough detail for us to provide the service safely and efficiently. Any variation from the agreed details may affect the price, timing, or availability of the move.
Bookings for Man With Van Homerton can be made by providing the essential details of the move, including collection and delivery addresses, preferred date and time, item list, floor levels, parking considerations, and any special handling requirements. A booking is only confirmed once we have accepted the request and, where required, received any deposit or pre-authorisation. We reserve the right to decline a booking where the service requested falls outside our operational scope or where safety, legal, or access concerns make the job unsuitable.
At the time of booking, we may provide an estimate based on the information given. Estimates are normally calculated using factors such as vehicle size, crew size, distance, waiting time, loading complexity, and any additional service requirements. Removal service terms may change if the information supplied is incomplete, inaccurate, or materially different from the actual conditions on the day. In such cases, we may revise the quote, adjust the service plan, or refuse to proceed until the revised terms are accepted.
It is your responsibility to ensure that the premises, items, and access routes are ready for collection at the agreed time. This includes arranging any necessary parking permissions, lift access, and safe entry to the property. 
If we arrive and cannot complete the service because access is unavailable, the premises are unsafe, or the goods are not ready for transport, waiting fees, aborted journey charges, or a redelivery fee may apply. Any times provided are estimates only unless we have expressly agreed a fixed appointment window in writing.
Payments must be made in accordance with the price and payment method agreed at the time of booking. Unless stated otherwise, charges are due on completion of the service, although we may require a deposit or part-payment in advance for certain jobs, especially larger moves, same-day requests, or bookings involving third-party costs. We accept payment by the methods made available at the time of booking, and all payments must clear in full before any goods are released, unless we have agreed otherwise.
All prices are quoted on the basis of the information provided before the job starts. If the scope of work changes due to additional items, extra floors, longer loading times, waiting, congestion, parking restrictions, or any other factor not disclosed in advance, we may charge additional fees at our standard rates. Man and van Homerton pricing may also be affected by specialist handling, dismantling, assembly, or the use of extra personnel or equipment. If a revised charge applies, we will explain the reason where reasonably practicable.
Invoices, receipts, or payment confirmations may be issued electronically. Any invoice must be paid by the due date stated. Late or overdue payments may result in administrative charges, recovery costs, or interest to the extent permitted by law. You are responsible for ensuring that any payment instrument used is valid and authorised. If a payment is reversed, declined, or charged back without valid reason, we may suspend further services and recover any associated costs.
Bookings may be cancelled or rescheduled subject to the notice period agreed at the time of booking or, if no specific notice period is agreed, a reasonable notice period. Where sufficient notice is given, we may offer an alternative date subject to availability. If you cancel at short notice, we may retain the deposit or charge a cancellation fee to cover reserved vehicle time, staffing, and administrative costs. For same-day cancellations or cancellations after attendance has begun, the full booking charge may be payable.
We may cancel or postpone a booking if there are safety concerns, severe weather, vehicle breakdown, staff illness, road closures, access restrictions, or any event beyond our reasonable control. In such circumstances, we will take reasonable steps to offer a new date or a suitable alternative arrangement. We shall not be liable for delay or non-performance caused by events outside our reasonable control, including but not limited to strikes, accidents, fire, flood, traffic disruption, or utility failure.
You must ensure that all goods are properly packed, protected, and suitable for transport. Unless otherwise agreed, we do not accept responsibility for packing items, and we are not liable for damage resulting from inadequate packaging, unstable stacking, or pre-existing defects. Fragile, high-value, and irreplaceable items should be declared in advance and may require special handling, which may attract an additional charge. Please note that van moving services are not intended to substitute for specialist removal, courier, or storage services where such specialist services are required.
Our liability is limited to loss or damage caused directly by our negligence, wilful misconduct, or breach of these terms, and only to the extent permitted by law. We are not responsible for indirect, incidental, or consequential losses such as loss of profit, loss of business, loss of opportunity, or sentimental value. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Where we are found liable for loss or damage to goods, our liability may be capped at the lower of the repair cost, replacement cost, or a reasonable declared value if agreed in advance and evidenced appropriately. Customers are encouraged to maintain their own insurance for goods in transit, especially where items are valuable, delicate, or easily damaged. Homerton van service conditions do not create a bailment insurance policy, and any insurance cover we hold is subject to its own terms, exclusions, and limits.
You must notify us of any claim for damage, shortage, or loss as soon as reasonably practicable and in any event within a reasonable time after completion of the service. Claims should include sufficient details to allow investigation, including photographs where available, an item description, and the circumstances of the alleged damage. Failure to give prompt notice may affect our ability to investigate and may reduce or extinguish any remedy that may otherwise be available.
Where our service includes the removal or disposal of unwanted items, waste regulations apply and must be followed strictly. We will only remove waste where it has been agreed in advance and where the waste stream is lawful, safe, and suitable for collection. You must not place hazardous, prohibited, infectious, or illegal materials in the load unless we have expressly agreed to handle such materials and we are legally permitted to do so. This includes substances or items regulated under environmental, transport, or health and safety laws.
Under UK waste rules, responsibility for waste transfer may require accurate descriptions, segregation of materials, and appropriate documentation. You must tell us whether items are for reuse, recycling, disposal, or donation. If waste transfer notes, permits, or declarations are required, you agree to provide accurate information and cooperate with our lawful procedures. Where applicable, you confirm that you are the owner of the waste or are authorised to arrange its transfer, and that the waste is not contaminated with restricted materials.
We reserve the right to refuse any load that appears unsafe, improperly declared, or non-compliant with waste law. If prohibited waste is discovered during the job, we may stop work immediately and charge for time, vehicle use, and any lawful disposal or return costs incurred. Customers remain responsible for any fines, penalties, or regulatory consequences arising from inaccurate declarations, unlawful disposal requests, or the presentation of waste that breaches applicable legislation. Proper compliance helps ensure that the service remains lawful and environmentally responsible.
You agree to provide a safe working environment at both collection and delivery points. This means ensuring that routes are clear, floors are safe, children and pets are supervised, and any known hazards are disclosed in advance. We may refuse to handle items where the risks are disproportionate, where access is dangerous, or where lifting would breach health and safety requirements. Our team may stop work if conditions change and create an unreasonable risk.
We may use subcontractors, agents, or additional crew members to perform all or part of the service, provided that the quality and legal obligations of the service remain consistent with these terms. Any subcontracted work will still be subject to the same service standards and customer responsibilities. Man With Van Homerton may also use different vehicle types depending on load size and route conditions, and the final vehicle used may differ from the initial description if it remains suitable for the agreed move.
Any goods left uncollected, undeliverable, or refused by the recipient may be returned, held, or otherwise dealt with at your expense if reasonable steps have been taken to contact you. If items are left in our care without payment, instruction, or collection arrangements, we may charge storage, handling, or disposal fees where lawful. We will act reasonably, but you remain responsible for timely instructions and for ensuring that all recipients are available to accept delivery.
These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later written variation is agreed by both parties. If any change is made after your booking is confirmed, it will not reduce your statutory rights or materially alter the agreed service without your consent.
Nothing in these Terms and Conditions affects your rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK consumer legislation. Where services are supplied to businesses, you agree that the service is purchased for business purposes unless otherwise stated and that any additional terms agreed in writing may supplement these conditions. Any waiver of a term must be in writing and signed or otherwise expressly accepted by us.
The agreement is governed by the laws of England and Wales, and any dispute arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies whether the dispute concerns booking, payment, cancellations, liability, waste handling, or any other aspect of the service. By proceeding with a booking, you confirm that you have read, understood, and agreed to be bound by these conditions.