Privacy Policy
Man with Van Homerton Privacy Policy
This Privacy Policy explains how Man with Van Homerton collects, uses, stores, and shares personal data relating to our customers in the Homerton area and surrounding locations that we serve. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Homerton customers and prospective customers in our service area.
Who We Are
Man with Van Homerton is a removals and transport service provider operating in the Homerton area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about our customers and prospective customers.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details, such as your name, address, collection and delivery addresses, and other contact details you choose to provide.
Booking and service details, such as the date and time of your move, type of property, access details, inventory or description of items to be moved, and any special instructions relevant to the service.
Communication data, including information you provide when you contact us by phone, text message, online forms, or other communication channels, and any records of our correspondence with you.
Payment-related information, such as payment method and transaction details. We do not store full payment card details where payment is processed through a third party provider.
Technical and usage data, which may include information about how you reached us online, basic device or browser information, and limited analytics data where these are used to understand general service usage. Any such data is either anonymous or pseudonymous and does not directly identify you without additional information.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, place a booking, or communicate with us about our services. We may also collect information from third party platforms or listing sites where you choose to contact us or submit an enquiry, in which case the information you provide is transmitted to us by that platform.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so. The main purposes and lawful bases are as follows:
Providing quotes and responding to enquiries. We process your contact and service details to respond to enquiries and provide quotes. The lawful basis is taking steps at your request prior to entering into a contract and, where appropriate, our legitimate interests in responding to potential customers.
Performing our contract with you. When you book a service, we use your personal data to arrange, manage, and deliver the move or transport service. This includes scheduling, coordinating routes, and confirming details with you. The lawful basis is the performance of a contract.
Customer service and communication. We use your details to communicate with you before, during, and after your booking, including confirming arrangements, handling queries, and dealing with complaints. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer relations.
Payments and invoicing. We process payment and transaction data to take payment, issue receipts, and keep financial records. The lawful basis is performance of a contract and compliance with our legal obligations in relation to accounting and taxation.
Improving our services and record keeping. We may use limited personal data and aggregated data to review our operations, improve efficiency, and keep internal records. The lawful basis is our legitimate interests in running and improving our business.
Legal and regulatory compliance. We may process personal data where necessary to comply with legal obligations, respond to lawful requests from authorities, or establish, exercise, or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
In general, we retain quote and enquiry information for a limited period in case you decide to proceed with a booking and to help us understand general demand for our services.
For customers who book our services, we retain your booking details and related communications for the duration of our relationship and for a period afterwards to deal with any follow-up issues, queries, or claims.
Financial and invoicing records are retained for the period required by applicable tax and accounting laws.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to you.
Sharing Your Personal Data
We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary and in line with this Privacy Policy:
Service providers and processors. We may use third party providers to help us operate our business, such as payment processors, accounting or administrative support services, vehicle and route management tools, or secure data storage providers. These parties act as data processors and are only allowed to process your personal data in accordance with our instructions and for specified purposes.
Professional advisers. We may share information with professional advisers, such as accountants, insurers, or legal advisers, where this is necessary for advice, insurance, or in connection with legal claims.
Authorities and legal bodies. We may disclose personal data if required by law, regulation, or court order, or where necessary to establish, exercise, or defend our legal rights.
We take steps to ensure that any third party with whom we share personal data protects it in line with data protection law and this Privacy Policy.
International Data Transfers
Where possible, we store and process personal data within the United Kingdom or in locations that are subject to an adequacy decision or equivalent safeguards under data protection law. If we use any service provider located outside these locations, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, or damage. These measures may include restricted access to systems, secure storage, and procedures for handling personal data. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
As a customer of Man with Van Homerton in our service area, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions in data protection law.
Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct or complete any personal data that you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability. In certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used, and machine readable format and to request that we transmit that data to another controller where technically feasible.
Right to object. You have the right to object to processing of your personal data based on our legitimate interests, in which case we will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal reasons.
Rights in relation to automated decision making. We do not carry out automated decision making or profiling that produces legal or similarly significant effects on you.
Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us using the usual contact details you use for our services and state that your request relates to personal data or privacy. We may need to verify your identity before responding to your request. We aim to respond within the timescales required by data protection law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would encourage you to contact us first so we can try to resolve any concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Man with Van Homerton customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
