Terms and Conditions
Man with Van Homerton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Homerton provides removal, transport, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the person, company, or organisation that books and pays for the services.
We, us, our means the operator of Man with Van Homerton providing removal and transport services.
Services means any removal, transport, delivery, loading, unloading, packing, or related services provided by us.
Inventory means the list or description of goods to be moved, transported, or otherwise handled by us.
Working day means any day other than Saturday, Sunday, or a public holiday in England.
2. Scope of Services
We provide man and van services, including domestic and small commercial removals, collection and delivery of items, and related loading and unloading. The specific services to be provided will be agreed at the time of booking.
Unless expressly agreed in writing, our services do not include disconnection, reconnection, dismantling, or reassembly of appliances or furniture, packing or unpacking of goods, or storage. If we agree to provide any such additional services, they may be subject to additional charges and separate conditions.
3. Booking Process
3.1 Enquiries and quotations
We may provide quotations based on information given by you, including collection and delivery addresses, access conditions, parking availability, the volume and nature of goods, and any special handling requirements. Quotations are estimates only and are not binding if the information supplied is incomplete or inaccurate.
Quotations are usually provided with an assumed duration for the job and assumed access conditions. If the actual work differs from the information provided, we reserve the right to vary the price accordingly.
3.2 Confirming a booking
A booking is only confirmed when we have accepted your request for services and you have accepted our quotation. We may require confirmation of acceptance and any applicable deposit before a booking is finalised. Verbal or informal indications of availability do not constitute a confirmed booking.
You are responsible for ensuring that all details in the booking confirmation are accurate, including addresses, dates, times, and service requirements. Any amendments must be notified as soon as possible and may result in changes to the quoted price or our ability to perform the services at the requested time.
3.3 Access and parking
You must ensure suitable access and parking at the collection and delivery locations. This includes obtaining any required permits or authorisations for parking and ensuring that the access route is safe and reasonably free from obstruction. Any delays or additional work caused by restricted access, lack of parking, or unsafe conditions may incur additional charges.
4. Service Charges and Payments
4.1 Pricing
Our charges may be based on an hourly rate, a fixed price, or a combination of both, as set out in the quotation or booking confirmation. Prices are determined by factors such as estimated time, distance, number of staff required, vehicle size, and the nature and volume of the items to be moved.
Extra charges may apply for services outside normal working hours, work on weekends or public holidays, long carries, stairs beyond the first floor where no lift is available, handling of particularly heavy, fragile or awkward items, and additional collections or deliveries beyond those agreed.
4.2 Deposits and advance payments
We may require a deposit or full advance payment at the time of booking. Any required deposit and payment schedule will be stated in your quotation or booking confirmation. If you fail to pay a required deposit or instalment by the stated date, we may cancel the booking.
4.3 Time-based charges and waiting time
Where services are charged by the hour, the minimum charge and charging intervals will be stated at the time of booking. Waiting time caused by delays outside our control, such as keys not being available, solicitors delays, or lack of access to the property, may be charged at our standard hourly or waiting rate.
4.4 Payment methods and due dates
Unless otherwise agreed, payment is due on completion of the job on the same day the services are provided. We may refuse to unload goods or continue work until full payment has been received. For larger or commercial moves, we may agree alternative payment terms in writing.
4.5 Late or non-payment
If payment is not received on time, we reserve the right to charge reasonable interest and administrative costs for late payment. We may also retain goods in our possession until full payment, including any additional charges, has been received. In such cases, storage and redelivery charges may apply.
5. Cancellations, Rescheduling and Delays
5.1 Client cancellation
If you wish to cancel your booking, you must notify us as soon as possible. Any cancellations may be subject to a cancellation charge, depending on the notice given.
Cancellations with more than 7 working days notice may be made without a cancellation fee, unless a non-refundable deposit has been specifically agreed. Cancellations made with 2 to 7 working days notice may incur a charge of up to 50 percent of the quoted price. Cancellations with less than 2 working days notice may incur a charge of up to 100 percent of the quoted price.
5.2 Rescheduling
Requests to change the date or time of a booking are subject to availability. If you request to reschedule within the cancellation periods outlined above, we may, at our discretion, treat the change as a cancellation and rebooking, which may incur charges.
5.3 Our right to cancel or amend
We may cancel or amend a booking if we are unable to perform the services due to circumstances beyond our reasonable control, including severe weather, major traffic disruption, accidents, vehicle breakdown, illness, or emergency. In such cases, we will endeavour to notify you as soon as possible and offer an alternative date or time. Our liability will be limited to a refund of any amounts paid for services not provided.
5.4 Delays outside our control
We are not responsible for delays caused by events outside our reasonable control, such as traffic conditions, road closures, or delays in obtaining keys. We will act reasonably to mitigate the impact of such delays, but we shall not be liable for any loss or consequential loss arising from them.
6. Client Responsibilities
6.1 Packing and preparation
Unless otherwise agreed, you are responsible for packing all items securely, using appropriate materials and methods suitable for transport. Fragile items must be clearly marked and packaged. We are not liable for damage to items that were inadequately packed by you or a third party.
You must ensure that all appliances are disconnected, defrosted, drained, and prepared for transport, and that furniture is dismantled where necessary. We may, at our discretion, assist with minor dismantling or securing of items, but this is not guaranteed and may incur additional charges.
6.2 Prohibited and restricted items
You must not include in the goods to be moved any items that are hazardous, illegal, explosive, flammable, perishable, or otherwise unsuitable for standard transport. This includes, without limitation, gas cylinders, fuel, paint, chemicals, firearms, live animals, and illegal substances. If such items are included without our knowledge, you will be responsible for any resulting loss, damage, or penalties.
6.3 Access and security
You must ensure that we have safe and lawful access to the premises at the agreed times. You must also ensure that someone authorised by you is present to oversee the work, provide instructions, and sign documents where necessary. If no one is available to provide access or sign for completion, we may treat the services as completed and leave goods in a safe area where possible, or return them to our base or another agreed location at your expense.
7. Liability and Limits of Responsibility
7.1 General liability
We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods or property arising from our negligence is subject to the limitations set out in this section.
7.2 Exclusions
We are not liable for loss or damage arising from the following:
Goods packed or unpacked by you or a third party, including damage caused by inadequate or unsuitable packing.
Wear and tear, gradual deterioration, leakage, or inherent defects in items.
Electrical or mechanical derangement of appliances or equipment, unless caused by physical handling damage due to our negligence.
Damage to items where pre-existing defects, weakness, or instability make them susceptible to damage.
Loss or damage to items of particularly high value, including jewellery, cash, important documents, antiques, or artwork, unless we have expressly agreed in writing to carry such items and appropriate arrangements have been made.
Consequential loss, loss of profit, or indirect losses arising from delay, loss, or damage.
7.3 Limits on claims
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event no later than 7 days after completion of the services. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the items.
Where we are found liable, our liability may be limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition, and fair market value, subject to any overall monetary limit stated in your quotation or by law.
7.4 Damage to property
We will take reasonable care to avoid damage to property and premises. However, we are not liable for damage to walls, floors, fixtures, or fittings where such damage arises from moving large or heavy items in areas with restricted access, unless we have acted negligently and there was a viable alternative method of handling.
8. Waste, Disposal and Environmental Regulations
8.1 Waste carriage
We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove items as agreed. If we agree to remove unwanted items or rubbish, this may be treated as a separate service and charged accordingly.
8.2 Prohibited waste
We will not transport controlled, hazardous, clinical, or liquid wastes. This includes, but is not limited to, chemicals, oils, solvents, asbestos, medical waste, and other materials regulated under waste legislation. You must not ask us to remove or dispose of such items.
8.3 Fly-tipping and lawful disposal
We will only dispose of waste at authorised sites and in compliance with legal requirements. We will not engage in fly-tipping or unlawful disposal under any circumstances. If you request or encourage any unlawful disposal, we will immediately refuse and may cancel the relevant part of the service. You will be responsible for any fines, penalties, or costs arising from your instructions where they conflict with legal obligations.
9. Insurance
We may hold insurance appropriate for the nature of our man and van services. Details of available cover and any limitations will be provided on request. You are responsible for deciding whether the level of cover is sufficient for your needs and for arranging any additional insurance if required, including cover for high-value or fragile items.
10. Complaints and Disputes
If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible, preferably on the day of the move, so that we can try to resolve it immediately. For formal complaints, you should provide a clear description of the issue, relevant dates, and any supporting evidence. We will investigate and respond within a reasonable time.
We will make reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved directly, the matter may be referred to mediation or to the courts, as appropriate.
11. Data Protection and Privacy
We will collect and use personal information such as names, addresses, and contact details for the purpose of providing our services, managing bookings, and handling payments and queries. We will handle personal data in accordance with applicable data protection laws and will not sell your details to third parties. We may share necessary information with partners or subcontractors where required to fulfil your booking.
12. Variation of Terms
We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any substantial changes that materially affect your rights will, where practicable, be brought to your attention when you make a new booking.
13. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
